Returns & Exchange

7 DAYS MONEY BACK GURANTEE

We have a 7-day-money-back guarantee on all our products (excluding customized gift boxes or any customized products ) from the date you received it without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding actual shipping fees already incurred .

30 DAYS LIMITED WARRANTY

Your satisfaction is our priority. If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to return it in 100% salable condition. We will gladly refund the purchase price, exchange it for the same item, or credit the amount against the purchase of another item. Shipping costs are nonrefundable.

CUSTOMIZABLE ITEMS

All customizable items (i.e. personalized gift bags and custom printing) included as part of an order will be printed exactly as they are submitted by the customer. It is the customer’s sole responsibility to ensure that all submissions are correct. Jiawei World is not responsible for any misspellings, typographical errors, omissions, or any other inaccuracies contained in any submissions provided by the customer.

DAMAGES

We must receive notification of damaged products within 24 hours of delivery. For products damaged during shipping, please keep all original packing material for courier inspection in order to file a claim with our shipper. We require an image of the damage to be emailed to us at service@jiaweiworld.com for our review.

RETURN SHIPPING COSTS

In regards to the cost of shipment for returns, customer are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON REFUNDABLE.